Need Help



Who is Etna Hills?
Etnahills is a showcase portal for the purchase of tourist packages and overnight.
The experiences are made available by our structure, which makes available to our customers: our tour operators, our tour guides, our accommodation facilities and other professionals at our disposal.

What do our experience packages include?
The packages always include accommodation and often a series of services and activities connected with the travel experience (restaurant services, transfers, recreational activities, etc …), as described in the basic package, which is included on all our packages

Is it necessary to register on Etnahills to make a reservation?
Yes. You will only be asked to register on your first booking.

How to book an activity or a package?
Select the desired experience, date of service through the calendar, any additional options desired, number of participants and click on book. Enter your details and payment method and proceed with sending the reservation request. Your booking will be confirmed upon receipt of the confirmation voucher.

How does the service payment work?
You can choose whether to pay by Paypal or by credit card: your payment will always be secure! Within 48 hours from the booking request you will receive an answer: if confirmed, the amount to be paid will be immediately debited to you; if it is refused, no charge will be made.

What happens after booking?
You will receive an e-mail of communication with the data of your booking: careful, the reservation is not yet confirmed. You will have to wait for a response of confirmation or rejection by the organizer. Within 48 hours you will receive a message that will inform you of the outcome of your booking, and in case of acceptance the confirmation voucher.

In which countries are the services on Etnahills found?
The services are found in the Sicilian territory and in the islands

If you have questions regarding the booking, services or desires of more detailed information on the site, visit our FAQ

If you do not find what you want, write an e-mail to the following e-mail address or call us at +39 095

Our offices are open Monday to Friday from 09.00 to 13.00 and from 14.00 to 18.00.

Contact Etnahills for assistance at +39 3493857277